Warranty Information
THREE-YEAR LIMITED WARRANTY
Three (3) years from the date of purchase on all structural frame components; including platform, seat post, and frame.
ONE-YEAR LIMITED WARRANTY
One (1) year from the date of purchase, if any part or electronic component of the Scooter is found upon examination to be
defective in material and/or workmanship, it will be repaired or replaced, at EV Rider, LLC’s option, without charge.
Labor charges are NOT included. The purchaser is responsible for the delivery to the authorized repair facility.
Satisfactory proof of purchase, serial number, and the date of purchase are always required. For warranty service, please
contact the dealer/company from whom you purchased your EV Rider product.
SHIPPING - DOMESTIC
All warranty items will be shipped via Fedex Ground. Requested expedited shipping will be at the expense of the purchaser.
SHIPPING - INTERNATIONAL
Parts will be provided under warranty at no charge, but shipping to any offshore and/or
international location will be the responsibility of the purchaser.
International and offshore end-users must contact the dealer/distributor directly to initiate the warranty process.
ONE-YEAR WARRANTY EXCEPTIONS
Motor: In cases where there is an increase in the operational noise level, the warranty does not apply. (An increase in
operational noise level usually occurs due to abusive and excessive strain on the scooter).
The batteries that are purchased separately or in addition to the batteries provided with the scooter are warranted by EV Rider
for one year after the purchase of the Unit with the exception of the Stand-N-Ride scooter.
Service
Warranty service can be performed by EV Rider, LLC or by an authorized EV Rider, LLC service facility. Do not
return faulty parts to EV Rider, LLC without prior consent. A request for a Return Authorization is required prior to
returning items. All transportation costs and shipping damage incurred while submitting units and/or parts for repair or
replacement are the responsibility of the original purchaser. In the event replacement parts are sent to a customer or dealer,
EV Rider may require any damaged or defective parts to be returned to EV Rider. Parts not returned to EV Rider will be billed
to the customer or dealer.
WARRANTY EXCLUSIONS
This warranty is only given to the original purchaser of the Scooter. This Warranty excludes:
- Batteries that are provided free with the scooter. See the EV Rider invoice/packing slip for additional detail.
- Consumable items which may need replacing due to normal wear and tear (tires, tubes, belts, bulbs,
upholstery and seating, motor brushes, fuses, plastic shrouds and footrest covers, etc.)
- Damage caused by: battery fluid spillage or leakage, abuse, misuse, accident, or negligence, improper
operation, excessive loading, maintenance, or storage, commercial use or use other than normal.
- Used other than for the purpose of the purchaser’s mobility.
- Repairs and/or modifications made to any part of the scooter without specific and prior consent from EV
Rider, LLC.
- Labor, service calls, shipping, and other charges incurred for repair of the product not approved by EV
Rider, LLC.
Batteries
Batteries carry a limited warranty which is subject to a stringent wear and tear clause. Any battery faults due to a
defect in the original manufacture will normally become obvious within the first two months of use. Any gradual deterioration
in performance after this period is normally associated with fair wear and tear, misuse, or accidental damage and as such is not
covered by the manufacturer’s warranty. There is no other express warranty.
Implied Warranties
Implied warranties, including those of merchantability and fitness for a particular purpose, are limited to one (1) year from
the date of the original purchase and to the extent permitted by law. Any and all implied warranties are excluded. This is the
exclusive remedy. Liabilities for consequential damages under any and all warranties are excluded.
Some states do not allow limitations on how long an implied warranty lasts or do not allow the exclusion of limitation of
incidental or consequential damages. So, the above limitation or exclusion may not apply to you.
{"themeColor":"#574cd5","iconColor":"#574cd5","showLogo":true,"topBottomPosition":10,"rightLeftPosition":10,"iconSize":"custom","iconCustomSize":35,"position":"bottom-left"}
EV Rider
Returns are accepted up to thirty (30) days from time of order if the item is unused and in its original condition. We will refund the total order amount minus the shipping costs, credit card fee (3%), and restocking fees (25%) for the return. Customer is responsible for return shipping.