Shipping Policy
Order Shipment:
When we process the charges to your credit card, your order will ship within one to five business days from the date of your order. We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out. If you do not receive tracking information from us within six business days of your order, feel free to follow up with us at sales@myperfectscooter.com.
Transit times are typically between 2-7 days after processing, which is completed within less than 48 hours - our team is always working hard to process orders as quickly as possible. Shipping time varies slightly from brand to brand. Please contact us at (800) 212-1327 prior to purchase for exact lead times on the brand and product purchased, prior to ordering and receiving your tracking information.
Shipping is free on all orders in the contiguous US. For shipping outside the contiguous US (lower 48 states), we can provide a custom quote - please reach out to use by phone, email, or chat for custom shipping quotes.
We are partnered with the following shipping companies: FedEx, UPS, USPS, Amazon, DHL, DF Young, and all LTL carriers.
Damages or Broken/Defective Product at Time of Delivery:
When encountering damages, exceptions, or discrepancies during delivery, such as carton packaging showing signs of damage, dents, or missing items, it is important to follow these steps:
- Conduct a visual inspection of the carton packaging to assess any damages, dents, or missing items.
- If any issues are found, document the entire process from the beginning to the end by taking photographs.
- In the case of carton damages, carefully inspect the contents of the units visually.
By following these steps, you can effectively handle damages, exceptions, or discrepancies that occur at the time of delivery.
For prompt resolution, My Perfect Scooter advises conducting an immediate inspection in the presence of the delivery driver to confirm any damage. If you discover any damage or missing items, kindly note these issues on the carrier's paperwork. Additionally, please send us the photographs of the damage and the carrier's paperwork without delay. This will enable us to expedite the process of reissuing your order.
In the event that the product is significantly damaged, fully exposed, and visibly compromised, we kindly request that you refuse the shipment. Please sign the carrier's paperwork, explicitly indicating the damage and providing the reason for refusal. Immediately after refusing the shipment, please contact us so that we can promptly reissue your order.
Contact us right away at sales@myperfectscooter.com or call us at (800) 212-1327 to expedite the process of getting your products delivered in perfect condition.
Shipping Options:
Shipping Fee: we offer free standard shipping on all orders in the lower 48 states. Please contact us for shipping quotes to Alaska, Hawaii, and/or other countries/territories!
*Some orders offer White Glove Delivery - please contact us if the product listing does not offer that service, but you require that service for your order.
Shipped Orders:
Once an item has been shipped, or the shipping process has begun (such as preparing on a pallet for transit pickup), it will be subject to our standard return process upon delivery. We appreciate your understanding and cooperation in facilitating a smooth resolution for any potential concerns or issues after shipment. In the case that the product is custom or designated as special order, once the processing of the order has begun, the product is non-returnable.
Extreme Weather or Uncontrollable Events Clause:
Please be advised that our shipping times may be affected by unforeseen circumstances such as extreme weather conditions or other uncontrollable events, which are not considered "late" or "unfulfilled", as these circumstances are beyond our scope of influence. In the event of such occurrences, we appreciate your understanding and patience as these circumstances may lead to delays in the delivery process. While we strive to meet our estimated shipping timelines, the safety of our delivery personnel and the integrity of your order are our top priorities. We kindly request customers to take into account the potential impact of extreme weather or unforeseeable events on shipping schedules and to plan their orders accordingly.
Contact us at any time if you want further clarifications on shipping times or return policies.
Customer Support:
Monday - Sunday: 8am - 8pm ET
Phone: (800) 212-1327
Email: sales@myperfectscooter.com
Address: 1931 Skokie Valley Rd Suite 1073, Highland Park, IL 60035
