Fast, Reliable Shipping With Clear Expectations

Most in-stock products ship within 1–2 business days. Some specialty, custom-built, or manufacturer-backordered products may require additional processing time. If a product has an extended lead time, it will generally be noted on the product page or communicated by our team before shipment.

Delivery time depends on your location, the product ordered, and the shipping method used. Most standard shipments arrive within several business days after leaving the warehouse, while freight deliveries may require a scheduled delivery appointment.

Yes. We offer free standard shipping on eligible orders delivered within the contiguous United States. Additional charges may apply for Alaska, Hawaii, and certain remote delivery locations.

Tracking information is emailed once it becomes available from the shipping carrier. Most customers receive tracking shortly after their order ships.

For most UPS or FedEx shipments, no. Freight shipments and White Glove deliveries typically require a delivery appointment, and an adult should be available to receive the shipment. Most UPS/FedEx orders require Signature Confirmation.

White Glove Delivery is available on many products and includes professional in-home delivery, assembly when applicable, and removal of packaging materials. If White Glove Delivery isn't listed on a product page, contact us and we'll gladly let you know if it is available for your product.

Yes. Some products with custom configurations, special-order options, or manufacturer-built components may require additional processing time. If your order includes a custom or special-order item, we'll keep you informed throughout the process.

If you have a preferred shipping carrier or unique delivery requirement, please contact us before placing your order. While carrier selection is often determined by the manufacturer or shipment type, we'll do our best to accommodate special requests whenever possible.

Please inspect your shipment upon delivery. If you notice any visible damage to the packaging or product, take clear photographs before unpacking whenever possible and notify us as soon as possible. If the carrier requests it, note the damage on the delivery receipt before signing. If the shipment is severely damaged or the product is clearly compromised, you may refuse delivery and contact our team immediately. We'll work with you and the shipping carrier to resolve the issue as quickly as possible.

Once an order has entered the shipping process, changes or cancellations may no longer be possible. If your order has already shipped, it will be subject to our standard Returns & Refunds Policy. If you need to make a change, please contact us as soon as possible, and we'll do our best to assist you.

Yes. We can ship to Alaska and Hawaii, depending on the vendor. Additional shipping charges generally apply, so please contact us for a custom shipping quote before placing your order.

While we work hard to ship orders as quickly as possible, shipping estimates may occasionally be affected by severe weather, natural disasters, manufacturer delays, carrier disruptions, holidays, or other circumstances outside our control. We appreciate your patience and understanding if unexpected delays occur, and our team will keep you informed of any significant updates regarding your order.

Our Mobility Specialists are happy to help before or after you place your order. Whether you have questions about shipping timelines, White Glove Delivery, or special delivery requests, we're here to make the process as smooth as possible.