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Ordering
Questions about placing an order, order verification, cancellations, and payment options.
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Shipping
Delivery times, freight shipping, White Glove Delivery, tracking, and shipping costs.
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Products
Browse mobility scooters, power wheelchairs, lift chairs, patient lifts, and more to find the right solution for your needs.
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Ordering
How do I place an order?
How do I place an order?
You can place your order directly through our secure online checkout or by speaking with one of our Mobility Specialists over the phone. If you have questions about sizing, product features, or which model is right for you, we're happy to help before you purchase.
Will someone contact me after I place my order?
Will someone contact me after I place my order?
Yes. For many orders, our team reviews important details such as your shipping address, product selection, delivery requirements, and availability before the order is processed. This helps prevent delays and ensures you're receiving the right equipment for your needs.
Why do you verify some orders?
Why do you verify some orders?
Many mobility products are significant investments and often require freight shipping or special manufacturer processing. Our verification process helps confirm compatibility, delivery details, and any important information before your order ships.
Can I cancel my order?
Can I cancel my order?
Orders may be canceled before they have entered the shipping process. Once a product has shipped or has begun manufacturer processing, cancellation options may be limited. Please contact us as soon as possible if you need to make changes.
Can I modify my order after placing it?
Can I modify my order after placing it?
In many cases, yes. If your order has not yet shipped, we can often update colors, accessories, shipping information, or even change products. Contact us promptly and we'll do our best to accommodate your request.
When is my credit card charged?
When is my credit card charged?
Your payment method is authorized when your order in confirmed. Processing timelines may vary depending on the manufacturer and shipping schedule. If you have questions about your payment, our team is happy to assist.
Do you charge sales tax?
Do you charge sales tax?
Sales tax is collected where required by applicable law. Any taxes due will be calculated automatically during checkout before your order is finalized.
Can I pay by ACH, check, or another payment method?
Can I pay by ACH, check, or another payment method?
We accept all major credit cards through our secure checkout. If you'd like to discuss alternative payment methods such as ACH or wire transfer, please contact our team before placing your order.
Shipping & Delivery
Is shipping free?
Is shipping free?
Most products include free standard shipping within the contiguous United States. Certain remote locations, specialty products, or optional delivery services may involve additional charges, which will always be communicated before your order is finalized.
How long does shipping take?
How long does shipping take?
Many products ship within 1–2 business days, although manufacturer lead times vary. Estimated shipping timelines are shown on each product page, and we'll keep you updated throughout the process.
Which shipping carriers do you use?
Which shipping carriers do you use?
We work with trusted carriers including UPS, FedEx, USPS, R+L Carriers, and other specialized freight providers depending on the size and type of equipment being delivered.
What is White Glove Delivery?
What is White Glove Delivery?
White Glove Delivery includes in-home delivery, assembly, setup, and removal of packaging by a professional delivery team. Availability depends on your location and the product ordered.
Will my product arrive assembled?
Will my product arrive assembled?
Most products arrive fully assembled or require only minimal assembly, such as attaching a seat, backrest, footrests, or other easily installed components. Assembly requirements vary by product, and detailed instructions are included when needed. White Glove Delivery may also be available on select products for customers who prefer professional setup.
Will I receive tracking information?
Will I receive tracking information?
Yes. Once your order ships, you'll receive tracking information whenever it's available so you can monitor your delivery.
Do you ship to Alaska or Hawaii?
Do you ship to Alaska or Hawaii?
Many manufacturers can ship to Alaska and Hawaii, although additional shipping charges and longer transit times usually apply. Please contact us for a personalized quote.
Do you ship internationally?
Do you ship internationally?
At this time, we primarily serve customers within the United States. If you're located outside the U.S., please contact us to discuss available options.
Before You Buy
Why should I buy from My Perfect Scooter?
Why should I buy from My Perfect Scooter?
At My Perfect Scooter, we believe buying mobility equipment should be simple, transparent, and stress-free. We offer competitive pricing, free shipping on most products, knowledgeable Mobility Specialists, and support before and after your purchase. Our goal is to help you find the right product—not just make a sale.
Are you an authorized dealer?
Are you an authorized dealer?
Yes. We are an authorized dealer for every brand we carry, so you can shop with confidence knowing you'll receive genuine products backed by the manufacturer's warranty. Purchasing from an authorized dealer also ensures you'll have access to manufacturer support and replacement parts when available.
Do you price match?
Do you price match?
Yes. We proudly offer a Price Match Guarantee on qualifying products. If you find the same product offered by an authorized online retailer for a lower price, contact us before placing your order and we'll review it. Visit our Price Match page for complete details and eligibility.
Is my payment secure?
Is my payment secure?
Absolutely. Our website uses industry-standard encryption and secure payment processing to help protect your personal and payment information. We never store your full payment details, and you can shop with confidence knowing your transaction is processed securely.
Products & Choosing Equipment
How do I know which mobility product is right for me?
How do I know which mobility product is right for me?
The right mobility product depends on your individual needs, lifestyle, and where you'll use it most. Our Mobility Specialists are happy to help you compare options and find the best fit for your needs.
What information should I consider before buying?
What information should I consider before buying?
Before choosing a mobility product, consider where it will be used, how often it will be transported, the user's height and weight, desired features, and any specific mobility needs. Every product page includes detailed specifications, and our Mobility Specialists are happy to help you compare options if you're unsure.
Can you help me choose before I buy?
Can you help me choose before I buy?
Absolutely. Our Mobility Specialists are available by phone, email, and live chat to answer questions, compare products, and provide personalized recommendations. Whether you're shopping for yourself or a loved one, we're here to help you make a confident decision.
Will Medicare or insurance cover my purchase?
Will Medicare or insurance cover my purchase?
Some mobility equipment may be eligible for coverage through Medicare or private insurance when purchased through approved providers. We do not bill Medicare or insurance directly, but we offer financing options to help make your purchase more affordable.
How do I choose the right size or weight capacity?
How do I choose the right size or weight capacity?
Choosing the right size depends on the type of equipment and your individual needs. Product pages include important specifications such as weight capacity, dimensions, and sizing information. If you're unsure, our Mobility Specialists are happy to help you find the best fit.
Will my product arrive assembled?
Will my product arrive assembled?
Most products arrive fully assembled or require only minimal assembly, such as attaching a seat, backrest, footrests, or other easily installed components. Assembly requirements vary by product, and instructions are included when needed. White Glove Delivery may also be available on select products.
Can I use my mobility equipment indoors and outdoors?
Can I use my mobility equipment indoors and outdoors?
It depends on the product. Some mobility equipment is designed primarily for indoor use, while others perform well on sidewalks, paved paths, and uneven outdoor terrain. Each product page includes recommendations to help you choose the best option for your lifestyle.
How do I choose the right product?
How do I choose the right product?
Choosing the right mobility product depends on your lifestyle, physical needs, and where you'll use it most. Our Mobility Specialists can help you compare options, explain key differences, and recommend products that best fit your needs.
Still Have Questions?
Choosing mobility equipment is an important decision, and we're here to help. Whether you need product recommendations, help comparing models, or have questions about your order, our Mobility Specialists are just a phone call, email, or live chat away.