Frequently Asked Questions

You can place your order directly through our secure online checkout or by speaking with one of our Mobility Specialists over the phone. If you have questions about sizing, product features, or which model is right for you, we're happy to help before you purchase.

Yes. For many orders, our team reviews important details such as your shipping address, product selection, delivery requirements, and availability before the order is processed. This helps prevent delays and ensures you're receiving the right equipment for your needs.

Many mobility products are significant investments and often require freight shipping or special manufacturer processing. Our verification process helps confirm compatibility, delivery details, and any important information before your order ships.

Orders may be canceled before they have entered the shipping process. Once a product has shipped or has begun manufacturer processing, cancellation options may be limited. Please contact us as soon as possible if you need to make changes.

In many cases, yes. If your order has not yet shipped, we can often update colors, accessories, shipping information, or even change products. Contact us promptly and we'll do our best to accommodate your request.

Your payment method is authorized when your order is confirmed. Processing timelines may vary depending on the manufacturer and shipping schedule. If you have questions about your payment, our team is happy to assist.

Sales tax is collected where required by applicable law. Any taxes due will be calculated automatically during checkout before your order is finalized.

We accept all major credit cards through our secure checkout. If you'd like to discuss alternative payment methods such as ACH or wire transfer, please contact our team before placing your order.

Most products include free standard shipping within the contiguous United States. Certain remote locations, specialty products, or optional delivery services may involve additional charges, which will always be communicated before your order is finalized.

Many products ship within 1–2 business days, although manufacturer lead times vary. Estimated shipping timelines are shown on each product page, and we'll keep you updated throughout the process.

We work with trusted carriers including UPS, FedEx, USPS, R+L Carriers, and other specialized freight providers depending on the size and type of equipment being delivered.

White Glove Delivery includes in-home delivery, assembly, setup, and removal of packaging by a professional delivery team. Availability depends on your location and the product ordered.

Most products arrive fully assembled or require only minimal assembly, such as attaching a seat, backrest, footrests, or other easily installed components. Assembly requirements vary by product, and detailed instructions are included when needed. White Glove Delivery may also be available on select products for customers who prefer professional setup.

Yes. Once your order ships, you'll receive tracking information whenever it's available so you can monitor your delivery.

Many manufacturers can ship to Alaska and Hawaii, although additional shipping charges and longer transit times usually apply. Please contact us for a personalized quote.

At this time, we primarily serve customers within the United States. If you're located outside the U.S., please contact us to discuss available options.

At My Perfect Scooter, we believe buying mobility equipment should be simple, transparent, and stress-free. We offer competitive pricing, free shipping on most products, knowledgeable Mobility Specialists, and support before and after your purchase. Our goal is to help you find the right product—not just make a sale.

Yes. We are an authorized dealer for every brand we carry, so you can shop with confidence knowing you'll receive genuine products backed by the manufacturer's warranty. Purchasing from an authorized dealer also ensures you'll have access to manufacturer support and replacement parts when available.

Yes. We proudly offer a Price Match Guarantee on qualifying products. If you find the same product offered by an authorized online retailer for a lower price, contact us before placing your order and we'll review it.

Absolutely. Our website uses industry-standard encryption and secure payment processing to help protect your personal and payment information. We never store your full payment details, and you can shop with confidence knowing your transaction is processed securely.

The right mobility product depends on your individual needs, lifestyle, and where you'll use it most. Our Mobility Specialists are happy to help you compare options and find the best fit for your needs.

Before choosing a mobility product, consider where it will be used, how often it will be transported, the user's height and weight, desired features, and any specific mobility needs. Every product page includes detailed specifications, and our Mobility Specialists are happy to help you compare options if you're unsure.

Absolutely. Our Mobility Specialists are available by phone, email, and live chat to answer questions, compare products, and provide personalized recommendations. Whether you're shopping for yourself or a loved one, we're here to help you make a confident decision.

Some mobility equipment may be eligible for coverage through Medicare or private insurance when purchased through approved providers. We do not bill Medicare or insurance directly, but we offer financing options to help make your purchase more affordable.

Choosing the right size depends on the type of equipment and your individual needs. Product pages include important specifications such as weight capacity, dimensions, and sizing information. If you're unsure, our Mobility Specialists are happy to help you find the best fit.

Most products arrive fully assembled or require only minimal assembly, such as attaching a seat, backrest, footrests, or other easily installed components. Assembly requirements vary by product, and instructions are included when needed. White Glove Delivery may also be available on select products.

It depends on the product. Some mobility equipment is designed primarily for indoor use, while others perform well on sidewalks, paved paths, and uneven outdoor terrain. Each product page includes recommendations to help you choose the best option for your lifestyle.

Choosing the right mobility product depends on your lifestyle, physical needs, and where you'll use it most. Our Mobility Specialists can help you compare options, explain key differences, and recommend products that best fit your needs.