Understanding Returns
Because we carry products from many manufacturers, return eligibility, restocking fees, cancellation policies, and return shipping responsibilities vary by product. The return policy displayed on each product page is the policy that applies to that specific purchase.
Before any return is accepted, our team reviews your request to confirm eligibility and provide complete return instructions. Approved returns require a Return Merchandise Authorization (RMA) and must comply with the applicable manufacturer policy.
If you have questions before ordering, we encourage you to contact our Mobility Specialists. We'll gladly review the return policy for any product before your purchase so you know exactly what to expect.
How Returns Work
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Eligible Returns
- Eligible products only
- Return authorization required
- Original packaging required
- Must meet manufacturer requirements
- Eligible products only
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Return Process
- Contact our team
- Return eligibility reviewed
- RMA issued if approved
- Return shipment sent
- Manufacturer inspection
- Refund issued after inspection
- Contact our team
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Important Information
- Return shipping is generally the customer's responsibility
- Applicable restocking fees are listed on each product page.
- Special-order products are typically non-returnable
- Product page return policies govern each purchase.
- Return shipping is generally the customer's responsibility
Clear Policies. Shop With Confidence.
Every product page includes the return policy applicable to that specific item, including return eligibility, applicable restocking fees, and manufacturer-specific requirements. General cancellation policies and the overall return process are explained on this page, while product-specific return policies are displayed on each product page.
Frequently Asked Returns & Refund Questions
Which return policy applies to my purchase?
Which return policy applies to my purchase?
The return policy displayed on the product page applies to that specific product. Because return policies vary by manufacturer, product category, and configuration, the information provided on the product page governs your purchase.
What products can be returned?
What products can be returned?
Return eligibility varies by manufacturer and product. Most approved returns require the product to be unused, in like-new condition, and returned in its original packaging. Certain products cannot be returned.
How long do I have to request a return?
How long do I have to request a return?
Most eligible returns must be requested within the return window listed on the applicable product page unless otherwise stated.
Do I need authorization before returning a product?
Do I need authorization before returning a product?
Yes. Every approved return requires a Return Merchandise Authorization (RMA). Returns sent without prior authorization may be refused.
Can I cancel my order?
Can I cancel my order?
Orders may usually be canceled before processing or shipment begins. Once an order enters processing, palletization, or shipment, cancellation may no longer be possible. Special-order products generally cannot be canceled once production or processing has begun.
Are there restocking fees?
Are there restocking fees?
Most manufacturers charge restocking fees. These fees vary by product and manufacturer and are disclosed on the applicable product page whenever applicable.
Who pays return shipping?
Who pays return shipping?
Unless the return is due to shipping damage, a manufacturer defect, or our error, customers are generally responsible for return shipping costs.
Are all products returnable?
Are all products returnable?
No. Certain products—including special-order items, custom products, products identified as non-returnable, used products, and certain hygiene-related items—cannot be returned.
When will I receive my refund?
When will I receive my refund?
Approved refunds are processed after the returned product has been received, inspected, and accepted according to the applicable return policy. Processing times vary by manufacturer and financial institution.
What if my product arrives damaged?
What if my product arrives damaged?
Please inspect your shipment upon delivery. If you notice visible damage, take photographs before unpacking whenever possible and contact us immediately. If appropriate, note the damage on the carrier's delivery receipt before signing. If the shipment is severely damaged, you may refuse delivery and contact us so we can begin the claims process.
What if I receive the wrong product?
What if I receive the wrong product?
Contact us immediately. We'll work quickly to correct the issue and ensure you receive the correct product.
What if my return is denied?
What if my return is denied?
If a returned product does not meet the applicable return requirements or is otherwise ineligible, the return may be denied or subject to additional charges in accordance with the applicable product and manufacturer policy.
Who can I contact with return questions?
Who can I contact with return questions?
Our Mobility Specialists are available by phone, email, and chat before and after your purchase. If you have questions about a product's return policy, we encourage you to contact us before placing your order.