Return & Refunds Policy

Refunds & Returns:

In the case of a return, we support ALL of our brands and their specific refund policy - please see each brands policy below. We honor their return windows and in certain cases, can make exceptions beyond their terms. Do not hesitate to call, chat, or email us to clarify refund policies or procedures for specific brands prior to purchase and read below for further details. If your product is unused and meets the following criteria and you would like to initiate a refund, please send an email to sales@myperfectscooter.com with your name, address, and order information. We will create an RMA for your return. Do note that accessories for all brands are non-returnable and the 3% credit card processing fee for the original order is non-refundable.

Afikim Electric Vehicles
Returns are accepted up to thirty (30) days after delivery if the item is unused and in its original condition. We will refund the total order amount minus the shipping costs and restocking fees (25%) for the return. Customer is responsible for return shipping.

ComfyGo
Returns are accepted up to thirty (30) days after delivery if the item is unused and in its original condition. We will refund the total order amount minus the shipping costs and restocking fees (20%) for the return. Customer is responsible for return shipping.

Dignity Lifts
Returns are accepted up to thirty (30) days from time of order if the item is unused and in its original condition. We will refund the total order amount minus the shipping costs and restocking fees (10%) for the return. Customer is responsible for return shipping. Due to product type, this product must be completely unused or it is non-returnable.

Enhance Mobility
Returns are accepted up to seven (7) days after delivery if the item is unused and in its original condition. We will refund the total order amount minus the shipping costs and restocking fees (25%) for the return. Customer is responsible for return shipping. Special order items, accessories, and batteries are not returnable.

EV Rider
Returns are accepted up to thirty (30) days from time of order if the item is unused and in its original condition. We will refund the total order amount minus the shipping costs and restocking fees (25%) for the return. Customer is responsible for return shipping.

EVAC+CHAIR
Returns are accepted up to thirty (30) days from time of order if the item is unused and in its original condition. We will refund the total order amount minus the shipping costs and restocking fees (25%) for the return. Customer is responsible for return shipping.

EWheels
Returns are accepted up to fifteen (15) days after delivery if the item is unused and in its original condition. We will refund the total order amount minus the shipping costs and restocking fees (20%) for the return. Customer is responsible for return shipping.

FreeRider USA
Returns are accepted up to fourteen (14) days after delivery if the item is unused and in its original condition. We will refund the total order amount minus the shipping costs and restocking fees (25%) for the return. Customer is responsible for return shipping.

GO Bike
Returns are accepted up to thirty (30) days after delivery if the item is unused and in its original condition. We will refund the total order amount minus the shipping costs and restocking fees (20%) for the return. Customer is responsible for return shipping.

GoLite
Returns are accepted up to thirty (30) days after delivery if the item is unused and in its original condition. We will refund the total order amount minus the shipping costs and restocking fees (20%) for the return. Customer is responsible for return shipping.

 

Journey Health
Returns are accepted up to thirty (30) days after delivery if the item is unused and in its original condition. We will refund the total order amount minus the shipping costs and restocking fees (20%) for the return. Customer is responsible for return shipping. 

Exclusions: The Perfect Sleep Chair, UPbed, UPbed Independence, All Bathing, Toilet and Personal Items are customer order or made-to-order and are non-returnable once processed. Please contact us for further details to make sure it's the perfect product for you.

Merits USA
Returns are accepted up to thirty (30) days after delivery if the item is unused and in its original condition. We will refund the total order amount minus the shipping costs and restocking fees (20%) for the return. Customer is responsible for return shipping.

Metro Mobility
Returns are accepted up to thirty (30) days after delivery if the item is unused and in its original condition. We will refund the total order amount minus the shipping costs and restocking fees (30%) for the return. Customer is responsible for return shipping.

Proactive Medical
Returns are accepted up to thirty (30) days after delivery if the item is unused and in its original condition. We will refund the total order amount minus the shipping costs and restocking fees (30%) for the return. Customer is responsible for return shipping.

PVI Ramps
Returns are accepted up to sixty (60) days after delivery if the item is unused and in its original condition. We will refund the total order amount minus the shipping costs and restocking fees (20%) for the return. Customer is responsible for return shipping.

Reyhee
Returns are accepted up to thirty (30) days from time of order if the item is unused and in its original condition. We will refund the total order amount minus the shipping costs and restocking fees (20%) for the return. Customer is responsible for return shipping.

Shoprider
Returns are accepted up to thirty (30) days after delivery if the item is unused and in its original condition and if it is approved by a Shoprider representative. If approved by a Shoprider representative, we will refund the total order amount minus the shipping costs and restocking fees (20%) for the return. Customer is responsible for return shipping.

Strongback
Returns are accepted up to thirty (30) days from time of order if the item is unused and in its original condition. We will refund the total order amount minus the shipping costs and restocking fees (20%) for the return. Customer is responsible for return shipping.

Triumph Mobility
Returns are accepted up to thirty (30) days from time of order if the item is unused and in its original condition. We will refund the total order amount minus the shipping costs and restocking fees (25%) for the return. Customer is responsible for return shipping.

 

 

Return (Change of Mind) Policy

At My Perfect Scooter, we understand that sometimes circumstances change, and you may need to reconsider your purchase. We strive to provide a fair and transparent policy for such instances. Please review our Change of Mind Policy outlined below:

Order Not Yet Shipped (Cancellation/ Change of Mind):
If you change your mind before the order has been shipped or shipment processing has begun and your order is not made-to-order or custom-order, we will process a refund to your original payment method. However, a 3% chargeback fee will be deducted from the refund amount to cover the non-refundable credit card processing charge.

Order Already Shipped:
If your order has already been shipped and you wish to return it due to a change of mind, the following conditions apply:

1. a. Return Freight: You will be responsible for arranging and covering the cost of return shipping.
   b. Original Freight: You will be responsible for reimbursement of the original shipping charge, since that is non-refundable
   c. Chargeback Fee: In addition to the return freight, a 3% chargeback fee will be applied to cover administrative and processing costs. This fee will be deducted from the refund amount.
   d. Restocking Fee: All restocking fees can be found above broken down by brand - if any brands don't allow restocking or have custom order products that can't be returned, it is noted there.

Please note the following important points:

• The change of mind (return) policy is applicable to products that are in their original condition, unused, and with all original packaging and accessories included.
• In the case that the return is initiated after shipment, the refund will be processed once the returned product has been received, inspected, and confirmed to meet the above conditions.
• We recommend that you use a trackable shipping method and retain proof of shipment for your records in case of any unforeseen issues during transit.
• Refunds will be credited back to the original payment method used for the purchase - we do not refund any payment method other than the original.
• Any products that are damaged, used, or not returned in their original condition may be subject to additional fees or may not be eligible for a refund.

Return Costs

Customers are responsible for covering all return shipping costs and fees resulting from customer error, unless stated otherwise on the product page. However, it's important to note that the majority of our products come with a warranty policy, ensuring that you receive a fully functional product without any additional expenses. For detailed information regarding warranties, we recommend checking the individual product pages.

 

Chargebacks

Our dedicated team at My Perfect Scooter is fully committed to assisting you in resolving any concerns or problems you may encounter. We consider ourselves part of your team and strive to provide immediate responsiveness. Our policies have been designed to be as fair as possible, and we assure you that we will make every effort to work with you and find a satisfactory resolution.

In light of this, we kindly request that you refrain from initiating a fraudulent chargeback, as it is considered theft and may result in potential criminal liability. If you experience any issues with your product, we urge you to reach out to us, and we will gladly assist you in finding a solution. Let's work together to address any concerns rather than resorting to a chargeback. We sincerely appreciate your choice to shop with us.

We trust that this policy elucidates our approach to handling returns and refunds. Should you have any inquiries or require further clarification, please do not hesitate to contact us.

Customer Support:
Monday - Sunday: 8am - 8pm ET

Phone: (800) 212-1327

Email: sales@myperfectscooter.com

Address: 1931 Skokie Valley Rd Suite 1073, Highland Park, IL 60035