Clear Return Policies.
No Guesswork.

The return policy displayed on the product page applies to that specific product. Because return policies vary by manufacturer, product category, and configuration, the information provided on the product page governs your purchase.

Return eligibility varies by manufacturer and product. Most approved returns require the product to be unused, in like-new condition, and returned in its original packaging. Certain products cannot be returned.

Most eligible returns must be requested within the return window listed on the applicable product page unless otherwise stated.

Yes. Every approved return requires a Return Merchandise Authorization (RMA). Returns sent without prior authorization may be refused.

Orders may usually be canceled before processing or shipment begins. Once an order enters processing, palletization, or shipment, cancellation may no longer be possible. Special-order products generally cannot be canceled once production or processing has begun.

Most manufacturers charge restocking fees. These fees vary by product and manufacturer and are disclosed on the applicable product page whenever applicable.

Unless the return is due to shipping damage, a manufacturer defect, or our error, customers are generally responsible for return shipping costs.

No. Certain products—including special-order items, custom products, products identified as non-returnable, used products, and certain hygiene-related items—cannot be returned.

Approved refunds are processed after the returned product has been received, inspected, and accepted according to the applicable return policy. Processing times vary by manufacturer and financial institution.

Please inspect your shipment upon delivery. If you notice visible damage, take photographs before unpacking whenever possible and contact us immediately. If appropriate, note the damage on the carrier's delivery receipt before signing. If the shipment is severely damaged, you may refuse delivery and contact us so we can begin the claims process.

Contact us immediately. We'll work quickly to correct the issue and ensure you receive the correct product.

If a returned product does not meet the applicable return requirements or is otherwise ineligible, the return may be denied or subject to additional charges in accordance with the applicable product and manufacturer policy.

Our Mobility Specialists are available by phone, email, and chat before and after your purchase. If you have questions about a product's return policy, we encourage you to contact us before placing your order.